Frequently Asked Questions

Are you preparing to stay at one of our hotels and have a question? We have listed the answers to our most frequently asked questions below. Is your question not listed? If so, please feel free to contact us, we would love to help!

Covid-19

Remember that we may ask for your QR code via the Corona Check app or for your negative test proof? Find more information at www.coronacheck.nl or www.testenvoortoegang.org)

If you have booked a nonrefundable reservation before March 16, 2020, and you are not allowed to travel we are happy to offer to change your reservation to a new arrival date at no charge throughout 2021. Please contact our reservations department:

For Golden Tulip & Tulip Inn Leiden Centre: reservations@goldentulipleidencentre.nl

For Ibis Leiden Centre: H8087-RE@accor.com

From what time can I check in and out?

Golden Tulip & Tulip Inn Leiden Centre: check in from 3 p.m. and check out before 12 a.m.

Ibis Leiden Centre: check in from 2 p.m. and check out by 12 a.m.

Directions to Golden Tulip & Tulip Inn Leiden Centre

By car from Amsterdam/ Schiphol Airport (A4/A44):

You follow the A4 in the direction of “The Hague. After Schiphol Airport, choose the A44 direction “Den Haag Centrum/Leiden West”. From this highway, take the Leiden/Katwijk exit. At the end of the exit ramp, turn left and follow the “Centrum” and/or “Station” signs. At the end of the road, go under the railroad tracks and then turn left into the tunnel at the traffic lights. At the end of the tunnel immediately turn right at the traffic lights and then immediately right again. You now emerge at the rear of the hotel. Inquire at the front desk for a parking pass.

By car from The Hague/Wassenaar (A44):

You follow the A44 in the direction of Wassenaar/Amsterdam and take the Leiden exit. At the end of the exit, turn right and follow the signs “Centrum” and/or “Station.” At the end of the road, go under the railroad tracks and then turn left into the tunnel at the traffic lights. At the end of the tunnel immediately turn right at the traffic lights and then immediately right again. You now emerge at the rear of the hotel. Inquire at the front desk for a parking pass.

By car from Rotterdam/Utrecht (A12/A4):

You follow the A4 in the direction of Amsterdam until the Leiden – Noord/ Leiderdorp exit (exit 6). End of exit to the left. Then follow the signs for Leiden Central Station. On the schipholweg, turn left (Parmentierweg) at the 1st traffic lights (before the tunnel) and immediately turn right again. You now emerge at the rear of the hotel. Inquire at the front desk for a parking pass.

By public transportation:

From Amsterdam, Schiphol and The Hague, trains arrive in Leiden 4 times an hour. All buses serving Leiden also stop at the NS station. From the main entrance, you will see our hotel diagonally on the left across the road (100 meters).

Directions Ibis Leiden Centre

From the direction of Amsterdam:

Follow the A4/E19 in the direction of The Hague
After 4.2 km at the Badhoevedorp interchange, follow the A4/E19 towards The Hague.
After 15 km at the Burgerveen interchange, follow the A44 towards leiden-west.
After 17 km, take exit lead (exit 8).
After 0.5 km, turn left onto the Ingenieur G.Tjalmaweg (N206) towards leiden.
After 250 meters, go straight ahead on the Plesmanlaan towards Leiden.
After 1.9 km, turn left onto Morssingel.
Bear right and follow the signs for Ibis Leiden Centre Parking.
You have arrived at the Morssingel site.

From the direction of Rotterdam:

Follow the A13/E19 in the direction of Delft/The Hague.
After 14 km at the Ypenburg interchange, follow the A13/E19 towards Amsterdam.
After 3.1 km at the Prins Clausplein interchange, follow the A4/E19 towards Amsterdam.
After 11 km, take exit Zoeterwoude-Dorp (exit 7)
After 0.5 km, turn onto the Burgermeester Detmersweg (N206) towards leiden.
After 2.1 km, turn right onto Churchill Avenue.
After 1.8 km, turn right onto Haagweg.
After 0.7 km, turn left onto the Rijnzicht Bridge.
After 0.6 km, turn right onto Morssingel.
Follow the signs for Ibis Leiden Parking.
You have arrived at the Morssingel site.

From the direction of Utrecht:

Follow A12,E25,E30 in the direction of The Hague.
After 22 km, take the Bodegraven exit (exit 12a).
After 21 km, turn left onto the ramp of the A4, Zoeterwoude-rijndijk (exit 6a) towards The Hague.
After 1.2 km, take exit Zoeterwoude-dorp (exit 7).
After 500 meters, turn right onto the Hofvlietweg towards Leiden/Zoetermeer/Zoeterwoude.
After 175 meters, turn left onto the Europaweg (N206) towards Leiden.
After 1.7 km, turn right onto Churchill Avenue.
After 1.8 km, turn right onto Haagweg.
After 0.7 km, turn right onto the Rijnzicht Bridge.
After 0.6 km, turn right onto Morssingel.
Follow the signs for Ibis Leiden Centre parking.
You have arrived at the Morssingel site.

From what time can I check in and out?

Golden Tulip & Tulip Inn Leiden Centre: check in from 3 p.m. and check out before 12 a.m.

Ibis Leiden Centre: check in from 2 p.m. and check out by 12 a.m.

What are the parking options at the hotels?

Coming to one of our hotels by car? Then that’s not a problem. We will be happy to tell you the parking options.

Golden Tulip & Tulip Inn Leiden Centre: Parking is available at the rear of our hotel. The cost is €12.50 per night. For meeting guests, the cost is €8 per day.
Ibis Leiden Centre does not have its own parking facilities. We have parking spaces behind our hotel from the Municipality of Leiden. This is in the Morssingel lot and paid parking Monday through Saturday between 09:00-21:00 and on Sunday between 13:00-21:00. It costs €2.80 per hour or €14 for a 24-hour ticket. Here only contact can be made with coins or Maestro.

Do I have to pay tourist tax during my stay?

You pay tourist tax if you stay in a municipality where you are not registered. This applies to a business as well as a tourist visit. The amount of the tourist tax in the municipality of Leiden is as follows: 2023: Municipality of Leiden: € 3.50

Can I leave my luggage with you before check-in or after check-out?

Yes, this is of course possible in our luggage areas.

What languages are spoken at Golden Green Hotels?

Dutch, English and German are spoken in all our hotels.

Can I bring my pets to a Golden Green hotel?

Yes, this is allowed! Pets are allowed in all hotels. There is a surcharge for this, however, in connection with the cleaning that is then done extra on the hotel room in question. Pets are only not allowed in the restaurants. For all hotels, the surcharge is €25 per pet per night.

I forgot something after my stay at the hotel, now what?

No worries! Please feel free to contact the hotel where you stayed to check with our found items and we can arrange for the item to be returned to you.

I have special requests for during my stay, how can I best discuss them?

Because we want to provide everyone with the most enjoyable stay possible, we feel it is important to take any wishes into account as much as possible. For us, however, it is important to know in advance certain requirements such as a food allergy. If so, please let our receptions know or when making a reservation.

What conditions apply to my reservation?

All agreements entered into by us are subject to our Uniform Conditions Golden Tulip & Tulip Inn Leiden, which are based on the Uniform Conditions for the Hotel and Catering Industry (UVH). These are available for inspection with us and will be sent without delay, free of charge, upon request. Our terms and conditions are binding on everyone who uses our services.

What are our hotels doing for sustainability?

In our hotels, we are concerned with the environment 24/7. We have also had the Golden Green Key, the highest attainable certificate for sustainability, for several years. Companies with a Green Key seal of approval do everything they can to preserve the environment without sacrificing comfort and quality for their guests. In doing so, they go a step further than normal laws and regulations require. For more information, see www.greenkey.nl

Looking for a transportation partner?

If you do not want to or cannot use your own transportation / public transportation, we recommend Brouwer Tours. Brouwer Tours is the specialist in passenger transportation and will gladly take you from A to B.

Accessibility

All Golden Green Hotels are located near Leiden Central Station. It is possible to park at the hotel. To do so, set your navigation to Anthony Fokkerweg. The parking fee is €12.50 per night.